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Free shipping over $99 · 30-day returns

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Free shipping $99+ · Processing: 1–2 business days · Arrives perfect or we replace it

Help Centre

How can we help?

Chat with us for the fastest answer — most questions are resolved right here, without waiting on email.

Start live chat

Track your order

Enter the order number from your confirmation email, or a tracking number if your order has already shipped.

• Order number
• Tracking number

Track Shipment

Orders ship within 1–2 business days and typically arrive 5–7 business days after that. You can also log in to your account to see your orders.

How you can reach us

However you get in touch, a real person on our team picks it up.

Live chat

The fastest way to get an answer on an order, a return or a product question.

Start a conversation

Email

Send us the details and we'll come back to you, usually within one business day.

help@americanflat.com

Help centre

Guides and answers on shipping, returns and frame sizing.

FAQ

When will my order arrive?

Orders are processed within 1–2 business days, Monday to Friday. Once shipped, delivery typically takes 5–7 business days depending on your destination. During major sales and holidays processing can take a little longer.

Why did my order arrive in more than one box?

We ship from three fulfilment centres — Edison NJ, Hardeeville SC and Fontana CA — and route each order from whichever is best placed to fill it. Orders with several items sometimes ship from more than one location and can arrive on different days.

How do I return something?

Merchandise can be returned within 30 days of delivery. Items must be unopened, unused, in their original packaging, and include the original packing slip so we can identify the sender. Items returned in unsuitable condition can't be refunded.

Return shipping is the customer's responsibility — you can buy a flat $12.95 return label from us. Original shipping charges aren't refundable. See the full Return & Refund Policy.

What can't be returned?

• Washed or used items
• Final sale items
• Wall art

When will I get my refund?

Refunds are issued to the original form of payment within 7–10 business days after your return reaches us.

My package says delivered but I don't have it.

Let us know within 10 days of the marked delivery date so we can open a claim with the carrier — claims raised after that window can't be honoured. Start a chat above and we'll take it from there.

Something arrived damaged.

Start a live chat or email help@americanflat.com with your order number and a photo of the damage, and we'll sort a replacement or refund. Our Return & Refund Policy covers items that arrive damaged or defective.